> For the complete documentation index, see [llms.txt](https://docs.hashliquid.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hashliquid.com/troubleshooting-and-support/contact-hash-support.md).

# Contact Hash Support

Reach the Hash Support team through live chat.

Select the headset icon on HashLiquid to open Hash Support.

<figure><img src="https://2547473654-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9dRGxVFcZG5XA2acYhNa%2Fuploads%2F7yaDOmoPOKdOgmgoaEk3%2FUSER_12_01_Open_Hash_Support.png?alt=media&amp;token=e99f4aef-6993-4910-afa9-9ef5b6a54824" alt="Open Hash Support"><figcaption><p>Open Hash Support</p></figcaption></figure>

Enter the email address used for your HashLiquid account when requested so the team can follow up if you leave the chat.

<figure><img src="https://2547473654-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9dRGxVFcZG5XA2acYhNa%2Fuploads%2FqrAZA2BU0SlKpxTHkuVP%2FUSER_12_02_Chat_with_Hash_Support.png?alt=media&amp;token=531814c3-47c8-49d3-a20b-f1d2f2b73fff" alt="Chat with Hash Support"><figcaption><p>Chat with Hash Support</p></figcaption></figure>

{% hint style="info" %}
**Support hours:** Hash Support reviews requests from 7:00 AM to 5:00 PM (UTC+8). This is the review window, not a guaranteed resolution time.
{% endhint %}

## Have these details ready

* The transfer or order type (deposit, withdrawal, buy, or sell)
* The asset, amount, and network
* The time you submitted it
* The transaction hash or ID, if available

{% hint style="warning" %}
**Security reminder:** HashLiquid Support will never ask for your password, private key, or recovery phrase.
{% endhint %}

## Related articles

* [What should I do if my deposit or withdrawal is delayed or failed?](/troubleshooting-and-support/delayed-transfers.md)
* [How do I open and manage a Dispute?](/troubleshooting-and-support/disputes.md)


---

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