> For the complete documentation index, see [llms.txt](https://docs.hashliquid.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hashliquid.com/troubleshooting-and-support/disputes.md).

# How do I open and manage a Dispute?

Open a Dispute when an order problem can't be solved in the order chat.

Open a **Dispute** when a P2P order problem cannot be resolved with the counterparty through the order chat.

## Before opening a Dispute

1. Keep the order open.
2. Check the payment or crypto-release status.
3. Explain the problem to the counterparty in the order chat.
4. Prepare clear evidence relevant to the order.

{% hint style="info" %}
**Evidence may include** a payment receipt, payment-account transaction record, or screen recording showing the amount, recipient, time, and payment status.
{% endhint %}

## Open a Dispute

{% stepper %}
{% step %}
**Open the order**

Open the relevant order.
{% endstep %}

{% step %}
**Select Dispute**

Select **Dispute** when the button becomes available.

<figure><img src="https://2547473654-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9dRGxVFcZG5XA2acYhNa%2Fuploads%2FpBu3xTViosWWgkJy52We%2FUSER_11_01_Open_Dispute_from_Order.png?alt=media&amp;token=7e1d7a19-eaaa-40b1-82e4-a10271d0b1fd" alt="Open Dispute from the order"><figcaption><p>Open Dispute from the order</p></figcaption></figure>
{% endstep %}

{% step %}
**Choose a reason**

Choose the reason that best matches the problem.
{% endstep %}

{% step %}
**Add details and evidence**

Describe what happened and upload the requested evidence.
{% endstep %}

{% step %}
**Submit**

Review the information and submit the Dispute.
{% endstep %}
{% endstepper %}

## What happens next?

The Dispute page shows the review progress. HashLiquid Customer Support may review the order details, order chat, and evidence provided by both parties.

{% hint style="info" %}
**Review hours:** Hash Support reviews Disputes from 7:00 AM to 5:00 PM (UTC+8). This is the support review window and does not guarantee that a Dispute will be resolved within the same day.
{% endhint %}

<figure><img src="https://2547473654-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9dRGxVFcZG5XA2acYhNa%2Fuploads%2FTA0QgRB5tBInQItP230x%2FUSER_11_02_Dispute_Review_Stages.png?alt=media&amp;token=73b665d8-01cd-4365-b5e7-d3558ce94962" alt="Dispute review stages"><figcaption><p>Dispute review stages</p></figcaption></figure>

If HashLiquid requests more information, return to the Dispute and submit it before the deadline shown on the page.

{% hint style="warning" %}
Crypto related to the order remains frozen until the Dispute is resolved.
{% endhint %}

<figure><img src="https://2547473654-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9dRGxVFcZG5XA2acYhNa%2Fuploads%2F0wY2jSScqULR5ACx8MLd%2FUSER_11_03_Order_In_Dispute.png?alt=media&amp;token=6db7a00f-28be-4dda-9629-c127f68aeaf5" alt="Order in dispute"><figcaption><p>Order in dispute</p></figcaption></figure>

## Cancel a Dispute

Cancel a Dispute only if the payment or crypto-release issue has been fully resolved. Open the Dispute and select **Cancel Dispute** if that action is available.

{% hint style="warning" %}
Upload only evidence relevant to the order. Never provide a password, verification code, private key, or recovery phrase.
{% endhint %}

## Related articles

* [What should I do if there is a payment or crypto-release problem?](/troubleshooting-and-support/payment-release-problems.md)
* [Contact Hash Support](/troubleshooting-and-support/contact-hash-support.md)


---

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